Policies

 

Luckyhorse Policies

We appreciate your time and dedication to our business. As part of our commitment to transparency, we encourage you to review our policies. These policies are in place to ensure a seamless and efficient experience for you, our valued customer.

Service Ticket
All blankets dropped off or picked up for cleaning services must be listed on the service ticket.

Repairs
Routine repairs will be made where necessary. If you do not want us to make a repairs, please specify this on the service ticket. All blankets must be washed by Luckyhorse prior to being repaired.

Late Fees
A late fee will be applied after 30 days of nonpayment. Please ensure prompt payment to avoid additional charges. Payment is due upon receipt of invoice.

Payment Deadline for Drop Offs
Payment must be received 2 business days before the scheduled drop-off. Failure to make payment by the deadline will result in the blankets not being dropped off, and the client will be responsible for collecting them from our shop.

Payment Methods
We accept various payment methods, including check, credit/debit cards, and electronic transfers. Payment is due upon receipt of invoice. We do not accept cash. 

Pick-up Deadline
Blankets that have been dropped off for services should be picked up within 30 days of receiving the invoice. Failure to do so may result in storage fees or other charges.

Cleaning Requirements
Blankets should be dry before being dropped off for cleaning.

Unclaimed Blankets
Any blankets left unclaimed or unpaid for more than 60 days after the pick-up deadline will be considered abandoned and may be donated or disposed of at our discretion. 

Email and Contact Information
To ensure a streamlined billing process, it is essential that customers provide us with an up-to-date email address. We rely on email as the primary means of contact. If, for any reason, you do not receive an expected invoice or any other correspondence from us, please send us an email at inquiries@luckyhorsecleaners.com. 

Privacy Policy
We respect your privacy and will only use your personal information for the purpose of providing our services. We do not share or sell your information to third parties.