Service Ticket

How To Fill Out Your Service Ticket

The service ticket is the most important document in our process. It travels with your blankets from the moment they arrive until they are back in your hands. Filling it out completely and accurately means your blankets move through faster and we rarely have to stop and contact you.
Service tickets are available to download and print on this page. Include one completed ticket per bag, inside the bag, before drop off.

Service ticket belongs inside the bag with your blankets.
Please put your service ticket or paper inside the bag before you seal it. Not tucked under the handle, not taped to the outside, inside the bag. If it is on the outside it will get wet, torn, blown away, or lost entirely. Your service ticket is the one thing that links you to your blankets throughout our entire process. If we cannot identify whose blankets they are, everything stops.
No Printer? No Problem.
A piece of paper with all of the same information works just fine. As long as you include your name, barn name, billing email, phone number, and a description of each blanket along with your waterproofing and repair preferences, we have everything we need. We also have extras at the shop. Just make sure it is inside the bag before you drop off.
Want to go the extra mile?
Grab a piece of duct tape, write your last name on it, and stick it to the outside of each bag. If you have multiple bags, number them too, like 1 of 3, 2 of 3, 3 of 3. This keeps all your blankets together on one invoice and helps them get finished all at the same time.

Client/Contact and Barn Name
Use the name and barn name you want on your invoice and blanket label. This is how we identify your blankets throughout the entire process.
Billing Email
This is the most important field on the form. Your invoice will be sent to this address and payment must be received before your blankets can be picked up or delivered. Use the email address of the person responsible for payment. If this field is missing or incorrect we cannot invoice you, which delays everything.
Phone Number
Use the number for the person who can answer questions about the blankets and about payment. We contact by phone only when something on the order needs a decision that cannot wait.

Wash and repair only.
We wash everything and make routine repairs. No waterproofing.
Wash, waterproof, and repair all blankets.
We wash and waterproof everything in the bag. This is the most common choice for clients sending in their full end of season haul.
I have marked my preferences below for each blanket.
Use this if some blankets need waterproofing and some do not, or if you have specific instructions that vary blanket by blanket.

List every blanket in the bag, one per row. The more detail you give us the better. It is not uncommon for clients to forget exactly what they sent us by the time their blankets come back months later, and a good description on the ticket is what makes it easy to match everything up correctly.
The most useful information is brand, color, size, and whether a hood is included. For example: "Weatherbeeta, navy blue, 78, hood included" or "Rambo, green plaid, 84, no hood."
Size is especially helpful. If you include a size we will put it on your blanket label, which makes sorting through a big pile at the end of the season a lot easier.
All blankets included in your order must be written on the form.

Write yes or no for each blanket. If you checked one of the first two options at the top of the ticket you can leave this column blank. Only fill it in if you are marking preferences individually per blanket.
Remember that waterproofing requires washing first. If you request waterproofing on a blanket it will be washed and waterproofed. Both charges apply.

This is the second most important field on the ticket after your billing email. How you fill out this column determines how smoothly your blankets move through our process. We recommend using one of the options below to fill in this column.
If a blanket has extensive damage that would cost more to repair than the blanket is worth, we will always reach out before proceeding.

As Needed.
This is what we recommend. We take care of whatever needs attention, you see the itemized charges at pickup, and we do not have to stop and call you. If you want a spending limit, write "as needed up to $50" or whatever amount works for you.
A Specific List.
If you know exactly what you want done, write it out. This is the right choice if you want smaller cosmetic issues addressed that we would otherwise leave alone.
A dollar amount.
We work within your limit and prioritize the repairs that matter most.
No.
No. We return your blanket clean and unrepaired. We take this at face value. If you are on the fence, "as needed up to $X" is almost always a better choice because it gives us something to work with without surprising you with a bill.

Blankets must be dry. Wet blankets mold in storage and become unsafe to handle. Please do not send wet blankets under any circumstances.
Use large black trash bags, not tubs, buckets, or original blanket bags. We cannot guarantee the return of non-standard packaging.
Up to six blankets per service ticket. Use a new ticket for each bag.
Drop off is available 24 hours a day, 7 days a week in the bin to the right of the garage door at 7925 Cogbill Rd, Chesterfield VA 23832.